Standard Terms & Conditions policies of A.D Aesthetics Training Academy
Payments
Payment is required in full at the time of booking. Unless it has been agreed for a booking fee to be placed down, then the rest of the payment is due 48 hours prior to course starting.
The only exception is when you take advantage of Credit to spread the balance over a third-party payment plan.
Should you have a discount code, gift voucher, offer or other credit on file applicable, please ensure you apply this at the time of making payment as these cannot be applied retrospectively once payment has been made. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.
Refunds
All course fees are non-refundable and non-transferable.
A.D Aesthetics is unable to offer refunds for cancellations outside of our control, i.e., adverse weather conditions, terrorist attacks, flooding, industrial action or Visa refusals. An alternative training date will be offered. For classroom training temporarily postponed due to government or lockdown restrictions, we will offer priority rebooking for all affected students and make the equivalent online course available free of charge if needed, if beneficial for and requested by the student while awaiting attendance of booked classroom courses. Classroom course bookings postponed by lockdown remain non-refundable but will be valid to rebook for a scheduled training date convenient to the student, within the next 12 months. The Academy is not responsible for any loss of income, accommodation/travelling costs students may incur due to the cancellation of courses. If a student wishes to cancel before they have 14 days cooling off period from booking course, which if they do cancel then they will be eligible for full refund. If 4 weeks prior to the course of they will be eligible for credit to use within 12 months. If the student cancels 1 week before the course or does not turn up on the day without informing us then they will be liable to pay for half of the course fee. This is because products will have been bought for their training, tutors will have been booked and we could have had someone else on the course and has ended up we have lost money due to a student not turning up. If they have cancelled and wish to rebook within 1 week of the course then a their original booking fee will be lost and will be required to pay another booking fee and any offers will not be held. If you are cancelling or wanting to rebook within 1 week if the course and the reason is because of Covid and government restrictions you will still be eligible to pay half the fee unless you can provide us with proof of needing to isolate or a positive result in your name. Then your booking fee will be transferable to booking for another date.
Credit only: Courses purchased using the aforementioned payment methods would not be subject to the ‘Cooling Off’ period as this credit is for an agreed maximum ongoing credit limit and not tied directly to booking for the course(s). If you wish to cancel Credit agreement, you will need to contact them directly and clear the credit account balance outstanding with them. Any courses cancelled at our discretion, would be applied as a credit on file to rebook or transfer to alternative training.
Packages & Promotional Offers
Discount will be on stated packages only. Any saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself. Discounted packages cannot have any further discount applied.
Courses within the Packages must be attended by the same person.
Courses within the Packages cannot be changed or substituted with any other courses, only the specified courses will be provided.
We reserve the right to amend course prices or run promotions at any time, without prior notice.
All courses booked as part of the Package deals are non-refundable and non-transferable under any circumstances. Any reschedules of dates will be at the discretion of A.D Aesthetics and subject to the rescheduling fee of £100 per training date, where deemed possible.
Dates must be selected at time of booking. Training dates are subject to availability at preferred training centre & places are not confirmed until your booking has been processed by our team. All training booked as part of a package must be taken within 6 months of date of booking the package.
Cancellation or Transfer of Training Dates / Courses.
Rescheduling Requests & Fees
In the event of a genuine reason for cancellation (proof of which may be required); of a confirmed training date notified prior to the booked training date, a request for a transfer will be considered at the discretion of A.D Aesthetics (subject to availability). If successful, an administration fee of £100 per course date will be charged. Non-attendance where no prior notice is given will be handled at the discretion of A.D Aesthetics and may result in loss of half of the course fee or will be required to pay half of the course fee. Should you be unable to attend a confirmed training date for medical reasons, a valid medical certificate covering the named student and day of the booked training will be required to waiver the fee to reschedule. Under medical or compassionate circumstances (proof of which may be required) and where immediate reschedule might not be possible; a credit for all or part of the course fee may be placed on file as a gesture of goodwill. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.
In the first instance, please contact our team regarding your reschedule request (or non-attendance), who will respond within 24 – 48 working hours.
Last Minute Offer Bookings
Courses booked as part of Last Minute Offers either online or by telephone or social media are by their definition intended to be attended on the specific course date/course/venue booked. In the event of a genuine reason for non-attendance of any Last Minute Offer course, (at the discretion of A.D Aesthetics) we may agree to allow the course fees paid to be placed on file as a credit towards a further training course, however this credit would be minus the standard £100 rescheduling fee per training day booked regardless of the reason for non-attendance. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued. Please be aware if cancelled still within a week of course, half of the course fees will be needed to be paid, unless proof of medical reasons can be shown.
Online Courses
All online courses are strictly non-refundable as we incur a registration fee for the online student portal for all online courses which we remain liable to cover regardless of whether the course is accessed and/or completed. We may consider transferring students to one of our other online courses to the same value as goodwill, where a course is found to be unsuitable for an individual student; although this may be subject to an additional registration fee.
Named Student
Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £25 per course date/person, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.
In the event that A.D Aesthetics should have to cancel your course for reasons outside of our control we will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email, however it may not possible if it because the tutor is unwell. The Academy is not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses.
General
All practical training must be completed within 6 months of booking your course, unless otherwise agreed in writing at the time of booking. Should you fail to attend your original training dates for any reason and the course later be retired or amended in content, no refund or difference in courses fees will be offered and may be liable for half of the course fee. You may however, look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 6 months of the original date of booking. Students who fail to book, attend or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits or substitute training in such circumstances.
Minimum Student Age
We accept all students aged 18 years or over for our face-to-face training courses. With regret due to insurance reasons, we are unable to accept students aged under 18 years on the day of training for face-to-face courses, however online courses are open to those of any age as no attendance of our centres is required. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the general public to those aged 18 or over, although some selected companies will accept those aged 16 or over.
Course Times
Please arrive at the training centre for 10:00 am for a 10.15 am start. Courses finish at approximately 16:00 pm. A short break for lunch is provided during your training days with us and lunch and refreshments are included in your booking – please make us aware of any allergies and intolerances as soon as possible. If you arrive late in the morning or when returning from agreed breaks, you will be refused entry to the training. This is to avoid disruption for other students on the course.
Please therefore ensure you allow sufficient time for travelling and returning from lunch. Make use of Google maps on smart phone or print map/directions from our website when planning your journey beforehand, to assist you to locate the centre on the training day.
All students must attend the full training day until time stated. Should you choose or need to leave a course before the approximate end time of stated time you will forfeit any course fees and may not achieve your certificate.
Confirmation of Bookings
Once you have booked a training course you will receive an email within 24 hours to confirm the booking (for bookings made within office hours. Outside of these hours; confirmation will be sent on the next working day).
If booking last minute courses or courses scheduled for within less than 1 week , full fees will be due on booking.
No reimbursement will be made for travel/accommodation/childcare costs for cancelled/unavailable courses booked at last minute online.
Should a receipt for payment be required, please request this by emailing A.D Aesthetics at the time of booking or within 12 months of completing the training. Beyond this time, receipts cannot be issued and only VAT invoices will be issued on request to VAT registered business customers to meet legal requirements.
Certificates
Certificates are issued in person or by email within 2 weeks of attending your training course(s). Certificates are provided as a digital certificate for online courses.
he certificate received. If you require your certificate to be reissued in a new name, we would require evidence for the reason for change of name plus the standard replacement certificate fees.
Students wishing to purchase a replacement digital certificate or hard copy of their certificate may do so by contacting us to request it.
Replacement of certificate(s) by email only (digital copy) is charged at £10 per certificate. Certificates as a printed hard copy by post is charged at £25 per certificate. Where purchasing a hard copy replacement certificate at £25 each, we will also send a free digital copy by email if requested at time of payment online for replacement certificate(s).
For this reason many students will find it more economical & quicker to print their diplomas at home where required for display purposes etc. Many beauty insurers prefer to receive the digital diploma supplied by email.
Replacement certificates for courses completed more than 5 years ago from today’s date cannot be issued due to limits on student data that can be held under GDPR regulations. We would recommend such students to contact their insurance provider to see if they hold a copy on file or would recommend completing some refresher training to gain an up to date certificate for which you may like to look at Last Minute Offer courses or Online Courses
Once your payment is received, your request will be processed and your certificate(s) sent to you within 5 working days.
Online Courses
Students who book online courses through our website will receive an automated email with option for instant self sign-up. All students will receive a full confirmation email within 24 hours of booking.
By accepting the terms presented when first logging in to the Online platform, you confirm acceptance that this will expire your cooling off period and right to cancel immediately (if applicable, selected payment methods only). Once you have accessed the Online platform , no changes will be possible to make to your enrolment. Please check the details given on your first login and update these as required before accessing the portal to ensure all details are correct on our system for you. Please note it is important to make timely progress with your online course. If you encounter any difficulties, please contact our Support team without delay who will be happy to assist.
Access to the portal expires after 8 weeks from date of booking.
Students are responsible for keeping their login details secure and private. Students must also ensure they have suitable access to the internet and hardware (pc, mobile phone, iPad etc.) in order to access and complete their course. No refunds can be issued due to failure to ensure this before booking. Any issues with gaining access should be reported to our Support team to ensure you are able to access and complete your course within your enrolment period.
Online courses require completion of theory tests and some case studies at home (for which you will need to work on friends/family and have access to basic products at home). Theory tests are completed through the online portal.
For online only courses once completed you need to email us and inform us of completion and how you wish your name to be on your certificate. Online course only will receive certificates via email. If they require hard copies then a charge if £25 will be required.
During your training
During your training you will usually be required to give and receive treatments.
Please note courses may be mixed sex groups. If you have personal or religious reasons where you require training in a same sex environment only, please discuss this with our Course Advisors before booking.
Photography / recording of training (both audio and video) is strictly prohibited while in attendance of the training centre unless instructed otherwise. This is to protect the privacy of other students, meet Data Protection requirements and avoid disruption to training. Tutors and students may occasionally take photos of student work during training with express permission, for marketing/promotional purposes. Comprehensive training notes are provided at the time of booking and our Support team are available to assist with any queries after training, therefore this should not be required. For those with additional learning needs, you can contact us and we can adjust learning to suit you.
All courses are taught only in English. All students are therefore required to have a good command of the English language, both written and spoken. This is essential so that the tutor is able to assess a student’s competence of all required aspects to achieve the certificate . Students must advise of any language issues at the time of booking as we may recommend one to one training as a more suitable training option (for which additional cost applies, see below).
Should a student be unable to demonstrate the required level of English to participate fully within the course, they may be refused the certificate and would unfortunately forfeit any course fees paid. Therefore it is important to discuss this prior to booking if you feel this may be an issue affecting your learning and course participation.
Students will need to bring along their own cold food for lunch and are recommended to remain at the centre, rather than go off-premises during agreed breaks to ensure you are available promptly for when training resumes. Currently we are unable to provide refreshments in line with Covid-secure measures, although toilet and handwashing facilities are available at all centres.
Medical Conditions
Please make us aware of any health conditions and/or medications currently taken that may affect your practical training or assessment days. You may be required to bring a model to your training, please call us before booking so we can confirm course suitability for you.
All students are required to disclose any medical conditions at the time of booking, which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments.
Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day.
Failure to disclose known medical conditions at the time of booking or to provide a female model where requested, which later prevent participation in a particular course may result in forfeit of course fees.
Special Training Needs / Requirements
It is very important you make us aware of any special needs you may have in order to make your practical training or assessment days run smoothly. Where possible we seek to include students with special requirements within our main course delivery. However for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis. Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis.
Insurance (Public Liability Insurance)
Following your practical training, you will receive your certificate (as discussed above) which will allow you to apply for beauty insurance to allow you to begin working on members of the public. This will allow you to begin working on a self-employed basis (mobile) and to take payments should you wish.
Please note if you wish to obtain cover with a specific insurer, you must check with the insurer prior to booking your course that they will accept our Certificate. Insurers work to their own discretion over preferred training providers and this is beyond our control. If you hold an existing policy, you are responsible to ensure the insurance provider will extend your cover to include the new treatment(s) and for covering any cost to make changes. A.D Aesthetics cannot accept responsibility for issues resulting with insurance companies where students fail to check this prior to booking.
If working self-employed, you must also ensure you register with HMRC regarding any tax/national insurance applicable to any income earned on this basis. If intending to run a business from within your home, you must check your mortgage / deeds / tenancy to ensure there are no clauses to this. You may also need to enquire with your local council if seeking to change use of an area of your home or to open business premises to check their requirements and if any special treatments local authority licensing is applicable. We recommend checking these factors prior to booking to enable you to make suitable plans for your new career.
Refresher Training
Following training, students should begin practising treatments as soon as possible while the knowledge and skills are freshly learnt. Students are recommended to ensure they put public liability insurance in place before taking on paying clients. Students are advised to refer to the Practical Training notes provided with the Booking Confirmation email following training to refresh your knowledge and assist you with the treatment routines etc. Students are welcome to contact the Support Team with any questions. Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training day required. Alternatively our team may be able to arrange access to additional learning resources through our Online Platform to support your learning, for which an additional fee may apply.
Complaints
We are keen to ensure all students gain the most from their training experience. In the first instance, please raise any difficulties or concerns with the tutor on the training day(s) as most issues can quickly be rectified at the time. However, in the unlikely event your training course with us does not meet your expectations and you feel unable to raise this with the tutor on the training day, please contact us with the details of your feedback or complaint. This email must be received in writing within 5 days of your training course. We take all feedback and complaints very seriously and this will be investigated as required. You will receive a response in writing within 5 working days.
Code of Conduct:
To ensure all learners are given the best opportunity to learn, we would ask the following code of conduct is adhered to at all times:-
Punctuality is essential with all learners to arrive on time. Allow adequate time to travel to the training centre. Lateness is very disruptive for other students and may mean you miss fundamental aspects of the training. You will be refused entry if you arrive late for training. There is a transfer fee of £100 per training date to reschedule your training if you arrive late. Please do not break from the training unless instructed to do so by the tutor. A lunch break is provided along with short refreshment breaks throughout the day, timed as is appropriate for the course. Taking excessive or unauthorised breaks may mean you miss vital training that impedes your success on the course. Should you leave the centre and return late from break(s), you may be refused entry and be unable to complete your course.
Attendance of training days is compulsory. Failure to attend scheduled training can result in removal from your programme. Genuine reasons will be subject to the discretion of The Beauty Academy and handled under our above policy on rescheduling of training. This may be subject to rescheduling fees.
Learners are required to purchase at their cost & wear a suitable uniform/scrubs (tunic) to training / assessment dates. Nails should be short, hair tied back. For health and safety, all jewellery should be removed except a plain wedding band and small stud earrings.
All learners are expected to fully participate including giving and receiving treatments. Any exceptions (e.g. medical reasons) to this must be agreed at the time of booking and a suitable female model may be required to be provided by the student in order to participate.
Please ensure an enrolment form is handed to the tutor. Please make the tutor aware of any medical conditions or learning difficulties which may impact your learning (these should previously have been discussed at the time of booking to ensure suitability for the training). This can be discussed with the tutor upon arrival at the centre, in confidence. This will allow the tutor to best support you throughout the training day and make any adjustments possible to assist you to gain the most from your training.
We can accept no responsibility for any loss, damage or theft of personal property; however rare. Therefore we encourage students to leave all unnecessary valuables at home, remain vigilant to their belongings during training and take all property with them when leaving the centre. Any property left behind will be held for 7 days, following which it will be disposed as appropriate. Students are responsible for collection of lost items from site, by appointment. We cannot post or deliver any lost property.
Products / tools provided at the training centre remain the property of The Academy and should not be taken from the training centre at any time. Such will be treated as theft and reported to the authorities. Please work with the tools / products and within the facilities provided taking care to avoid causing deliberate damage or loss. Students may be held responsible for the cost of such loss / damage. Please wait until items are provided to you and no time should students access any staff only store cupboards or storage areas without express permission of the tutor and/or without supervision. For reasons of health, safety and hygiene; please use products / tools / equipment only as directed and when prompted by the tutor. If asked to ‘down tools’, please ensure you comply with any instruction by ceasing immediately.
Use of mobile phones is prohibited during training and should be turned off outside of agreed breaks.
No smoking, use of e-cigarettes/vaporisers or chewing of gum within the training centre.
Students must not consume or be under the influence of alcohol or drugs at any time during attendance of the training or assessment day(s). You may be asked to leave the centre where we have reason to suspect such influence, and the police may be contacted if appropriate.
The training centres operate a mixed sex basis for training days and you must be prepared to give and receive treatments from students of the opposite sex. If there are any reasons of belief, faith or religion which prohibit this, please advise before booking.
Be courteous and respectful to tutors and other learners. No use of foul language. Abuse of any kind including racism will not be tolerated. Please avoid discussion of any sensitive or unrelated topics during the training which may distract other students or at any time, which may cause offence to others. While we operate a welcoming, friendly atmosphere on training days, student conduct should reflect that which would be expected by a beauty professional working within a salon environment since you are undertaking a professional skills course. Please ensure you work cooperatively and respectfully with all and take feedback / guidance seriously to allow you to acquire and demonstrate the required level of competence upon the training course(s). We appreciate learning new skills can sometimes be challenging but outbursts or disruptive behaviour (which may affect other students) will not be tolerated. Tutors will support you as best possible so please work with our staff to assist you, trusting in their professional knowledge and experience.
Verbal, physical or written abuse will not be tolerated at any time and will result an immediate verbal warning from the tutor. Should the conduct continue, you will be asked to leave the training immediately. You will not receive your certificate and will forfeit all course fees paid.
Should an issue arise on your training day in relating to other learners on the course or if you are experiencing difficulties with the course, please immediately notify your tutor so action can be taken or advice given to support you as required as it is sometimes difficult to rectify issues later and this will allow you to gain the most from your training day experience. Any issues will be handled in the strictest confidence but will not be permitted as grounds for any refund of course fees or for additional training, where this is not raised on the training day to enable remedy.
Learner feedback forms are to be completed at every training session and are compulsory where requested.
Photographic ID must be shown to the tutor at every training day to gain admission to the centre, if requested. Entry may be refused without this.
Students must not take any photographs or make any recordings (audio or video) of any kind while in attendance of training and/or when within the training centre premises unless instructed otherwise. This is to meet Data Protection legislation, to protect the privacy of our students and avoid disruption to training. Photos may occasionally be taken by tutors and students with permission, for the purposes of marketing/promotion.
Terms relating to Course Packages & Promotional Offers
T&Cs:
Payment in full must be made at time of booking for offer courses or last minute. Unless agreed via ourselves a booking fee is required.
Discount is on selected packages only. Saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself.
Courses within the Packages must be attended by the same person.
Courses within the Packages cannot be changed or substituted with any other courses, only the specified courses will be provided.
Cannot be used in conjunction with any other offer or discount.
We reserve the right to amend course prices or run promotions at any time, without prior notice.
All courses booked as part of the Package deals are non-refundable and non-transferable under any circumstances. Any reschedules of dates will be at the discretion of A.D Aesthetics and subject to the rescheduling fee of £100 per training date, where deemed possible.
Dates must be selected at time of booking. Training dates are subject to availability at preferred training centre & places are not confirmed until your booking has been processed by our team. All training booked as part of a package must be taken within 6 months of date of booking the package.